Everything you need to know to use RetheRun.

Sellers

It’s best to be descriptive and concise, write in complete sentences or bullet points.

Focus on tangible adjectives like the color, size, material, and style of the item. Include helpful information regarding fit: “Sleeve hits above elbow” or “Hem falls below the knee.” Measurements are essential, notably if the item is altered or a custom piece. When listing footwear, provide heel and platform height (if applicable).

Be sure to share any brand markers, photographs, tags, labels numbers, logos, and anything that confirms authenticity when possible.

Place your shoes on a clean white surface with a white or light background and good lighting. Show various angles, the front, back, side, outer souls, and any other detailing. You can use the original box/dust bag to add interest and value to your photos. You can also use stock photos in your gallery to show how the shoes look worn or with certain clothing styles.

A mannequin or stock or fashion photos are a great way to demonstrate how the gown fits and hangs. Alternatively, place the gown on a broad, sturdy hanger and hang it on the back of a large door or wall hook. Use a white background or hang a white sheet to neutralize visual noise.

There are many apps available with this functionality; We like one called Photoroom. In the event where a stock photo is not available, using this tool can be ideal for an attractive feature image.

Determining a listing price can be tricky – the brand name and item condition impact the resale price. With or without tags, relatively new items can sell for 60-80% of the original retail price. Items in excellent condition and items in good condition can sell for 30-50% and 20-40%, respectively. Remember that buyers love bargains, which means that a lower list price will result in faster sales. Be price flexible: you can start higher and adjust the price if the item does not sell. Consider changing the sale price depending on the seasonality of your piece.

If your item is not currently available, look at similar styles of the same brand as a guide for pricing. We encourage our sellers to price their items fairly; if you are unsure where to begin, browse our site, or other resale sites, like eBay, to guide you. Sourcing your item online, with tools like Google Lens, can help you locate your item and identify it’s original retail price.

Please be mindful of presenting prices accurately. As a seller on RetheRun we appreciate you being respectful to buyers of our community and leading them well in their buying decisions. If we find that your retail listing price is significantly higher than the actual MSRP, RetheRun reserves the right to remove your listing.

Contact us at info@retherun.com, and we’ll be happy to assist you in pricing your items! (Be sure to include photos and a brief description in your mail.)

RetheRun is a fashion marketplace specializing in women’s and children’s wear, focusing on high-quality pre-owned goods. All brands from Dolce and Gabbana to Zara are accepted, so long as they are in good condition! There are dozens of other sites available for lower-end products.

Once you’ve created an account, go to “create a listing.” Here, we’ll prompt you to upload item photos and a description. To access your item gallery, select “set feature image.” To upload photos from your camera roll to your gallery, select “upload images from the camera roll.”

Watch our “How to List” video here.

Photos need to represent the actual item’s condition. If the images have been altered, it may result in your buyer opening a misrepresentation claim.

A slight misrepresentation is any case in which information or description of the item may be erroneous without the intent to mislead the buyer. For example, if an item is listed as a size small but is, in fact, a size a medium – or if an item is listed as “like new” and is, in fact, “good,” that would qualify as a slight misrepresentation.

A serious misrepresentation is any case in which the product description or photographs purposefully depict the item in an untrue manner. For example, if an item is listed as “like new,” but in reality, the item is in poor condition.

You can use all three types of devices to create a listing.

If you use a desktop computer, download the images you’ve taken of your item and then proceed with the listing creation process. Just follow the simple steps detailed on the seller’s page.

Search for and select the closest, most appropriate category and be sure to describe the item in full in the description box, including exact sizing, measurements, and style.

Since we want the item to be as inexpensive as possible for the buyer, try and select the smallest box possible to minimize extra shipping expenses.

The buyer pays for the cost of shipping. When the buyer proceeds to checkout, the cost of the shipping will be automatically added to the final sale price.

The RtR will notify the seller that the item was purchased; the seller must then confirm the sale and that the item is still available and in the same condition as when listed. The seller will do this by responding to the confirmation email sent by RetheRun. The item must then be packaged, labeled, and shipped with the appropriate carrier.

Please note: A $100 insurance policy covers RtR shipping labels; However, if the sale price exceeds $100, and the seller wishes to insure it for a higher value, they can purchase shipping insurance from a third-party provider; in this case, we recommend https://www.insurepost.com/register.asp

To use RtR, as a buyer or seller, you must first create an account. Next, you’ll need to define your preferred payment method – Paypal or check by mail. The buyer then has 48 hours to confirm the item was received without issue; the buyer then rates the seller. At this point, the sale is final, and the funds are released.

The funds are released within 48 hours of the item being received and confirmed by the buyer.

Please allow 24 hours for our team to review new listings. We may follow up with an email if your listing or account information is not complete. Once resubmitted, please allow another 24 hours for the listing to be approved. Listings will get published on the next business day.

Buyers

Once you purchase an item, RetheRun will contact the seller via email and let them know their item was sold. Then, the seller will confirm the sale and carefully package, label, and ship the item. Once the shipping carrier scans the label, both the buyer and the seller can track the package’s status online.

Unfortunately, once an order is placed, it cannot be canceled.

Both buyers and sellers can modify their account details at any time by logging into their accounts. However, once purchased, the item will be shipped to the address in your account. Therefore, buyers should ensure that their profile information is accurate before placing their orders!

Unfortunately, shipping errors do occur. Monitor your package’s whereabouts with the online tracking number. If you’ve not received your item, but the online tracking number indicates that the item was delivered, contact support@retherun.com immediately so we can investigate. The buyer will receive a refund for the article, and RetheRun will work with the seller to submit the claim to the insurance company.

The buyer has 48 hours to determine if anything is wrong with the purchased item. If an item arrives damaged in transit, contact us at support@retherun.com immediately to report the claim. Please provide pictures of the item packaging. RetheRun will work with you to submit the claim to the insurance provider.

Buyers have 48 hours to confirm that the item is as described online. If you suspect something is not authentic, please email us immediately at misrepresented@retherun.com and state clearly what the issue is. Also, please back up your claim with supporting evidence/photographs.

For fraud, counterfeit, or misrepresentation claims, RetheRun uses a third-party authentication service requiring the buyer to describe the issue and photo evidence.

If the item is deemed counterfeit, RtR will send you a prepaid label to ship the item back to the seller and issue a refund to the buyer.

Buyers have 48 hours to confirm that the item is as described online. If the buyer feels that item was misrepresented online, they must email RtR immediately at misrepresented@retherun.com and clearly explain the issue. RtR reserves the right to accept or reject claims.

The buyer has to open a claim 48 hours from when the tracking label shows it was delivered. RetheRun will not accept any claims made after 48-hours of delivery.

Buyer’s remorse is a real thing! While we sympathize, our policy states that all sales below $499 are final. Read the conditions on Big Ticket and Exceptions.

However, we encourage you to relist the item on RetheRun, as relisted items tend to sell well!

All sales are final. Please see our list of exceptions here.

A serious misrepresentation is any case in which the product description or photographs purposefully depict the item in an untrue manner. For example, if an item is listed as “like new,” but in reality, the item is in poor condition.

You can use all three types of devices to create a listing.

If you use a desktop computer, download the images you’ve taken of your item and then proceed with the listing creation process. Just follow the simple steps detailed on the seller’s page.

Search for and select the closest, most appropriate category and be sure to describe the item in full in the description box, including exact sizing, measurements, and style.

Since we want the item to be as inexpensive as possible for the buyer, try and select the smallest box possible to minimize extra shipping expenses.

The buyer pays for the cost of shipping. When the buyer proceeds to checkout, the cost of the shipping will be automatically added to the final sale price.

The RtR will notify the seller that the item was purchased; the seller must then confirm the sale and that the item is still available and in the same condition as when listed. The seller will do this by responding to the confirmation email sent by RetheRun. The item must then be packaged, labeled, and shipped with the appropriate carrier.

Please note: A $100 insurance policy covers RtR shipping labels; However, if the sale price exceeds $100, and the seller wishes to insure it for a higher value, they can purchase shipping insurance from a third-party provider; in this case, we recommend https://www.insurepost.com/register.asp

To use RtR, as a buyer or seller, you must first create an account. Next, you’ll need to define your preferred payment method – Paypal or check by mail. The buyer then has 48 hours to confirm the item was received without issue; the buyer then rates the seller. At this point, the sale is final, and the funds are released.

The funds are released within 48 hours of the item being received and confirmed by the buyer.

Please allow 24 hours for our team to review new listings. We may follow up with an email if your listing or account information is not complete. Once resubmitted, please allow another 24 hours for the listing to be approved. Listings will get published on the next business day.

It’s best to be descriptive and concise, write in complete sentences or bullet points.

Focus on tangible adjectives like the color, size, material, and style of the item. Include helpful information regarding fit: “Sleeve hits above elbow” or “Hem falls below the knee.” Measurements are essential, notably if the item is altered or a custom piece. When listing footwear, provide heel and platform height (if applicable).

Be sure to share any brand markers, photographs, tags, labels numbers, logos, and anything that confirms authenticity when possible.

Place your shoes on a clean white surface with a white or light background and good lighting. Show various angles, the front, back, side, outer souls, and any other detailing. You can use the original box/dust bag to add interest and value to your photos. You can also use stock photos in your gallery to show how the shoes look worn or with certain clothing styles.

A mannequin or stock or fashion photos are a great way to demonstrate how the gown fits and hangs. Alternatively, place the gown on a broad, sturdy hanger and hang it on the back of a large door or wall hook. Use a white background or hang a white sheet to neutralize visual noise.

There are many apps available with this functionality; We like one called Photoroom. In the event where a stock photo is not available, using this tool can be ideal for an attractive feature image.

Determining a listing price can be tricky – the brand name and item condition impact the resale price. With or without tags, relatively new items can sell for 60-80% of the original retail price. Items in excellent condition and items in good condition can sell for 30-50% and 20-40%, respectively. Remember that buyers love bargains, which means that a lower list price will result in faster sales. Be price flexible: you can start higher and adjust the price if the item does not sell. Consider changing the sale price depending on the seasonality of your piece.

If your item is not currently available, look at similar styles of the same brand as a guide for pricing. We encourage our sellers to price their items fairly; if you are unsure where to begin, browse our site, or other resale sites, like eBay, to guide you. Sourcing your item online, with tools like Google Lens, can help you locate your item and identify it’s original retail price.

Please be mindful of presenting prices accurately. As a seller on RetheRun we appreciate you being respectful to buyers of our community and leading them well in their buying decisions. If we find that your retail listing price is significantly higher than the actual MSRP, RetheRun reserves the right to remove your listing.

Contact us at info@retherun.com, and we’ll be happy to assist you in pricing your items! (Be sure to include photos and a brief description in your mail.)

RetheRun is a fashion marketplace specializing in women’s and children’s wear, focusing on high-quality pre-owned goods. All brands from Dolce and Gabbana to Zara are accepted, so long as they are in good condition! There are dozens of other sites available for lower-end products.

Once you’ve created an account, go to “create a listing.” Here, we’ll prompt you to upload item photos and a description. To access your item gallery, select “set feature image.” To upload photos from your camera roll to your gallery, select “upload images from the camera roll.”

Watch our “How to List” video here.

Photos need to represent the actual item’s condition. If the images have been altered, it may result in your buyer opening a misrepresentation claim.

A slight misrepresentation is any case in which information or description of the item may be erroneous without the intent to mislead the buyer. For example, if an item is listed as a size small but is, in fact, a size a medium – or if an item is listed as “like new” and is, in fact, “good,” that would qualify as a slight misrepresentation.

A serious misrepresentation is any case in which the product description or photographs purposefully depict the item in an untrue manner. For example, if an item is listed as “like new,” but in reality, the item is in poor condition.

You can use all three types of devices to create a listing.

If you use a desktop computer, download the images you’ve taken of your item and then proceed with the listing creation process. Just follow the simple steps detailed on the seller’s page.

Search for and select the closest, most appropriate category and be sure to describe the item in full in the description box, including exact sizing, measurements, and style.

Since we want the item to be as inexpensive as possible for the buyer, try and select the smallest box possible to minimize extra shipping expenses.

RetheRun will provide a free shipping label for buyers to send the merchandise back to the seller. PLEASE NOTE: there is a 5% restocking fee for items that qualify for the “over $500” return policy.

RtR will investigate cases of misrepresentation. Sellers can relist returned items. However, in cases of serious misrepresentation, RtR reserves the right to cancel profiles or lower a seller’s public rating. Please review our policy on misrepresentations here.

RtR reserves the right to evaluate and determine if a product has been misrepresented.

RetheRun is rewriting the rules of the game by:

  • Merging an intuitive, easy-to-use platform with high quality, demure fashion for women and children
  • Fostering a growing and committed network of like-minded individuals with an eye on classic, quality pieces
  • Welcoming all brands – established & independent designers, and all fashion labels
  • Allowing sellers to earn top dollar by setting their own prices, and taking low commissions so that our sellers earn more

Our incredible product, focus on quality, transparent service, and commitment to our buyers and sellers make RetheRun unique in our category.

Menu

Subscribe for the latest

Stay in the know about new arrivals, exclusive offers, sales & more!

Unsubscribe with a click.