You may open a return claim if:
RtR will investigate all the above scenarios and reserves the right to accept or reject any of these claims. If a claim is approved, RtR will provide a free shipping label to the buyer to return the item to the seller. In addition, a refund in the purchase amount will be made.
Only items marked as returnable are eligible for our return processing. If a single item’s listing price exceeds $500, the seller can accept returns. This decision is up to each individual vendor to determine, so only items marked as “returnable” are eligible for a return. This can allow buyers to shop high-priced items with confidence, knowing that they can still return it for a full refund if the item doesn’t fit.
Any buyer of a $500+ item marked as ‘returnable’ will be able to make a return request if they are unsatisfied with the item or if it doesn’t fit.
RetheRun is a marketplace that facilities transactions between buyers and sellers. RetheRun takes steps to protect buyers and sellers by including insurance with the RtR shipping label we provide. Additionally, if an item gets lost or damaged during shipping, the buyer is responsible for reporting any issue within 48 hours of the item being reported delivered by the shipping carrier so that a claim can be made with the shipping carrier.
If the claim is validated, a refund will be issued to the buyer, and the seller will be responsible for collecting the funds from the shipping insurance. Please note that RtR shipping insurance covers our labels for up to $100; Sellers may purchase additional insurance to cover shipments exceeding the standard covered amount.
Please note: If the item’s sale price exceeds $100, and the seller wishes to insure it for a higher value, they can purchase additional shipping insurance from a third-party provider; in this case, we recommend https://www.insurepost.com/register.asp